FAQs

For any order placed on our site, it is necessary to create an account beforehand. Then, simply add items to your cart by clicking the “Add to Cart” button. Once in your basket, you can place an order by following the different steps of the order process (basket, address, delivery, payment). By validating your order you validate and accept the General Conditions of Sale of our site.

You can track your order from your customer account in the “My orders” section. This gives you access to the list of your orders and their status. The tracking link will be sent by email as soon as the order is shipped. It will also be available in the details of your order.

We do not modify orders once they are confirmed but we can cancel them, if this is still possible, so that you can reorder.

Cancellation will only be possible if the order is still awaiting preparation, once preparation has started we are no longer able to intervene and the shipment will be made.

During normal periods: between 48 to 72 working hours

Free delivery from 80 euros of purchase in France

Delivery worldwide

Delivery at 6 euros below 80 euros

At the moment, we deliver our products with the UPS carrier.

We offer a 2 year warranty on all our jewelry and watches. This warranty applies to watches and jewelry purchased in stores and covers defects and defects latent under normal use, abnormal use or disposal, which are not included in this warranty. For the warranty to be valid, no chemicals must come into contact with the jewelry. In addition, we offer a 2-year warranty in the event of breakage or breakage of €150. This guarantee gives you the possibility of repairing or, if necessary, replacing your product upon purchase (only one intervention is covered during these 2 years). Return of gemstone tracking watch and/or package must be accompanied by proof of purchase in order for you to complete warranty service. Our customer service team is always available to help you with your process.

If your jewelry is damaged or broken and is not covered by our warranty, you can contact us to repair your jewelry at ClioBlue. The amount of the repair will be communicated to you as soon as possible. For more information on the shipping procedure, please do not hesitate to contact our customer service.

If the product you ordered ultimately does not meet your expectations, you benefit from a withdrawal period of fourteen days from receipt of your jewelry. The product must be returned to us in new condition and protected in its original packaging.

Discover the return procedure step by step. Following the return of the product, your order will be refunded within 14 days maximum.

However, return postage costs are your responsibility.

The return address is as follows:

Clio Blue Showroom

55 Rue de Turbigo, 75003 Paris.

Step 1

In your customer area, go to the section: My orders.

Select "Make a return" next to the order in question and follow the return instructions indicated on the page at this stage.

2nd step

Go to the “My returns” tab in your customer area to record the reason for your return.

Step 3

Place the products to be returned in the original box (or in the box of your choice).

A copy of the invoice must be attached to the package, otherwise the return cannot be taken into account. Close the box correctly.

Step 4

Then choose the place where you want to drop off the package, in a post office, or with another carrier. Please keep your tracking number carefully.

Once we receive your return, we will issue a refund. The waiting time for your refund to be issued is one week. It will therefore take 15 days maximum for your refund to appear in your bank account.

You have 14 days from the date of purchase in the store or receipt of the jewelry to exchange it. To make an exchange, please make a request to customer service.

The conditions of the exchange are as follows:

The gemstone must not have been worn or damaged and must have been presented in its original condition.

Products already replaced and custom-made products (resized, engraved, etc.) are not subject to replacement.

Once we have received your return in our warehouse, please wait a maximum of one week before the refund is processed.

This delay is due to the inspection of our returns. In fact, each returned item is carefully inspected and analyzed upon arrival. If our quality control team is not satisfied with the condition of a returned item (for example: signs of wear or a previously worn item), and we are unable to restock it stock, the return will be refused and the item will be returned to you after payment of shipping costs at your expense.

Once the return has been inspected and accepted, you will be refunded to the payment method you used when checking out. Depending on your banking institution, the transaction may take up to ten business days maximum to appear in your bank account.

If you have returned your order, you will be refunded using the same payment method you used for purchase.

For example, if you paid by credit card, you will be refunded directly to your bank account.

When you return an order, the waiting time for your refund to be made is 10 to 15 days maximum.

Once the refund has been made, depending on your banking institution, the transaction may take a few days to arrive in your account. It will therefore take 15 days maximum for your refund to appear in your bank account.

Shipping costs are not refunded. They are only if the return is motivated by:

- Receipt of a non-compliant product, which does not correspond to the initial order.

- Receipt of a defective product

Banking transactions in France are authenticated using 3D Secure. Your online payments are therefore perfectly secure.

You can pay for your order by:

-Bank card

-Monetico

-Payplug

-Paypal

-Just

-In three installments free of charge

We advise you to contact your banking organization to ensure the proper functioning of your payment method. If there are no issues, contact us via the contact form for assistance. Our team will be happy to answer your questions!